Effective Date: 01/09/2024

Overview

At Piks Limited, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, or use our content protection, anti-piracy, copyright enforcement, and related services.

Company Name: Piks Limited
Address: UNIT B, 3/F., KAI WAN HOUSE, 146 TUNG CHOI STREET, MONGKOK, KLN, HONG KONG

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us or use our services, we may collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Company name
  • Billing information
  • Payment details
  • Any information you provide through contact forms or email communication

Content Protection Information

For content protection and anti-piracy services, including matters related to protected content such as Sky Deutschland programming, we may collect information such as:

  • URLs of suspected infringing websites
  • Screenshots or evidence of unauthorized content distribution
  • Details of illegal IPTV services or streaming platforms
  • Copyright ownership or authorization documents
  • Communications related to enforcement or takedown requests

Usage Data

We may collect information about how you interact with our website, including:

  • Pages visited
  • Time spent on pages
  • Links clicked
  • Browser type
  • Device information
  • IP address
  • General location data

Cookies

We may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how users interact with our website. You can control or disable cookies through your browser settings.

2. How We Use Your Information

We may use your information for the following purposes:

Service Delivery

To provide and manage our services, including content protection, copyright enforcement, anti-piracy monitoring, takedown support, and client communication.

Content Protection and Enforcement

To review reports of unauthorized content use, prepare infringement notices, support DMCA or copyright-related requests, and communicate with websites, platforms, hosting providers, search engines, or legal representatives when necessary.

Communication

To respond to your inquiries, provide service updates, send important notices, and communicate about your requests or account.

Payment and Billing

To process payments, issue invoices, and manage billing-related matters.

Website Improvement

To analyze website performance, improve our services, enhance user experience, and better understand client needs.

Legal and Security Purposes

To comply with legal obligations, protect our rights, prevent fraud, investigate misuse, and ensure the security of our website and services.

3. How We Share Your Information

We do not sell your personal information. However, we may share information in the following situations:

Service Providers

We may share information with trusted third-party service providers who help us operate our website, process payments, manage communications, or deliver services.

Content Protection Actions

When necessary for copyright enforcement or anti-piracy actions, we may share relevant information with:

  • Hosting providers
  • Search engines
  • Website operators
  • Legal representatives
  • Copyright platforms
  • Payment processors
  • Anti-piracy or enforcement partners

Legal Requirements

We may disclose information if required by law, court order, government request, or when necessary to protect our rights, property, users, or business interests.

4. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent where applicable
  • Opt out of promotional communications

To exercise your rights, please contact us using the contact details below.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Content protection evidence and related communication may be retained where necessary for legal, compliance, or enforcement purposes.

7. International Data Transfers

As Piks Limited is based in Hong Kong and may work with international clients, service providers, platforms, and enforcement partners, your information may be processed or transferred outside your country of residence.

Where applicable, we take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Piks Limited
Address: UNIT B, 3/F., KAI WAN HOUSE, 146 TUNG CHOI STREET, MONGKOK, KLN, HONG KONG